Customer Service Representative

US-NJ-Bridgeport
4 months ago
ID
2017-1311
# of Openings
1
Category
Customer Relations

Overview

Chelten House – The Business  

Chelten House Products, Inc. is a fourth-generation, family-owned, food industry manufacturer, with facilities in New Jersey and Nevada, that is an industry leader known to be the total solution for food companies requiring private label, value-added quality sauces and dressings.  Chelten House is widely recognized for its all natural and organic expertise and our commitment to creating and manufacturing the finest tasting pasta sauces, salad dressings, salsas, ketchups, mustards and host of other sauces and blends.  We continually use the highest standards of Quality and Safety with the sole purpose of serving our customers with products that provide a value.

Chelten House – The People

The Chelten House Team radiates our commitment to our customers, demonstrated in our dedication to high-quality service and to high-level team work.  Every team member contributes to our success with their “can-do" attitude, positive demeanor and their untiring work ethic to get the job done and get the job done well.  We have a passion to be the best and actively demonstrating a genuine consideration for the work that we do, the customers we serve and the co-workers we work with every day.  Our ultimate goal is to be the best business partner for everyone we come in contact with. 

Responsibilities

The customer service representative is responsible to act as a liaison, provide product/services information and is confident at troubleshooting and investigating any emerging problems that our customer accounts might face with accuracy and efficiency. The customer service representative will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.  We are seeking a professional, eager and dynamic person to work in a friendly, high-energy environment as part of a team. 

  • Act as the primary interface to customers to ensure accurate and timely fulfillment of customer orders.
  • Answer and respond to daily correspondence, inbound calls, and emails from customers.
  • Assist customers daily with the full order cycle, from order entry to fulfillment.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Accurately review, interpret and process sales orders from POs (purchase orders) received from customers in a timely manner.
  • Proactively communicate the status and issues associated with customer orders to the client and internal departments via phone or e-mail.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, follow up to ensure resolution.
  • Investigate and resolve problems and complaints of varying complexity regarding fulfillment (inventory issues, late shipments, production scheduling).
  • Contact customers concerning any changes or delays in shipment of orders and provide accurate information relating to shipment dates and expected date of delivery.
  • Work with Customer Relations Manager and internal departments to communicate customer order issues and resolutions to assist in prioritizing customer orders.
  • Interact with Warehouse and Transportation Departments to establish order shipment and transportation priorities.
  • Work closely with the Customer Relations Manager and Sales Team to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Analyze data, compile and generate reports relayed to status of orders, inventory and monthly sales.
  • Excellent time management, prioritization and decision making skills with a high level of persistency in meeting deadlines.
  • Follow communication procedures, guidelines and policies.

Qualifications

  • High School Diploma required; Bachelor’s Degree preferred.
  • 2-3 years of customer service/sales support experience preferably in a manufacturing environment.
  • Exceptional Customer service skills and proven ability to perform in a constantly changing, fast-paced environment.
  • Excellent verbal and written communication skills
  • Detail oriented with strong analytical and problem solving skills.
  • Self-directed
  • Excellent time management and multi-tasking skills
  • Experience working with an ERP system.
  • Advanced technical skills, including experienced in the Internet, Microsoft Outlook, Word and Excel.
  • Required hours are Monday-Friday, 8am-5pm EST.

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